General return policy:
- Contact our customer service department and start the return process within 7 days after receiving your items.
Please note that we only accept the products of the original state. Without our knowledge, we cannot handle any returned products. If you wish to return any part or all of the order, you need to contact our customer service department and get the “product return” form that must be attached to the package. All returned items will be checked. When we receive the return package and confirm that there is a problem with the product, we will handle the refund.
- Shipment error: once we confirm that your goods are shipped (goods are different from the items ordered), we will be responsible for the exchange of goods and postage. You can also return it and get a full refund, including postage.
- Defective, damaged or sealed items
Please check the packing carefully before signing the contract.
You can get a full refund for the purchase price and the freight charges for defective, damaged or misshipped goods. If your item is damaged during transportation, we recommend that you take a photo or video and get a “damage proof” document from the carrier.
- two days later, the unpaid orders will be cancelled automatically.
- orders cancelled within 24 hours after payment confirmation will be eligible for full refund.
- orders cancelled after 24 hours of payment confirmation will be eligible for a partial refund, including 80% of the total freight and product purchase price.
- once your order has been shipped, it will not be cancelled.
Refunds are available regardless of payment type (Western Union, credit card and Bitcoin).
Customer satisfaction is indispensable to us. If you are not satisfied with the purchase, please feel free to contact us.